Refund policy

At LET'S GO... by Katy's K9's, we pour our hearts into designing gear we're genuinely proud of — so if something's not right, we want to make it right. Happy humans = happy dogs, and that's always the goal! 🐶❤️

We'll sort you out with a refund if:

• 📦 You received the wrong item (our bad, not yours!)
• 💔 Your product arrived damaged or defective

Just reach out to us within 30 days of your purchase date and we'll get it sorted faster than your dog spots a squirrel. 🐿️

How to get in touch:

Drop us a message at letsgobykatysk9s@outlook.com with your order number and a quick description of what's gone wrong. No essays needed — we trust you! 😊

A little heads up 📋

This policy may get a little refresh from time to time (just like our designs!). For the most up-to-date version, give us a shout at letsgobykatysk9s@outlook.com

Want your gear to last? 🧺

For the best long-term results, pop a look at the washing and care instructions included with your purchase. Treat it well and it'll keep up with you and your dog on every adventure! 🏃♀️🐕

LET'S GO... — designed for you, your dog, and every muddy, magical mile in between. 🐾✨